



The challenge
McKinnon Heating & Cooling, despite more than 10 years of HVAC experience, faced digital shortcomings that slowed growth. Their outdated site had only two content pages, offering little value to visitors and giving prospects few reasons to reach out. The dated look and limited information also made the brand feel less established than competitors with stronger online presentations.
Their Google Ads account had a weak structure and spent its budget on broad audiences that didn’t align with their services. Key offerings weren’t highlighted well, which kept conversions low. They were also missing out on high‑value campaign types, such as Google Display, which could have expanded reach and visibility.
The company relied heavily on its offline reputation and Reliance dealership status for credibility. While helpful, this wasn’t enough to generate steady new enquiries in a competitive Toronto market where other HVAC companies were running polished sites and strong digital campaigns.
To keep up, McKinnon needed a lead-generation website, a well‑organized ad strategy, and ongoing refinement to convert online traffic into dependable, long‑term customers.