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Stella Maris Hotel de Luxe faced significant issues with its outdated digital platform, hindering growth. The old website lacked a consistent luxury look, creating a gap between the guest experience and the online image, lowering credibility and conversions.
The booking process created the most significant obstacles. Instead of using an integrated system, guests were sent to an external platform, leading to confusion, drop-offs, and incomplete reservations. This reduced revenue and kept the hotel dependent on third parties.
The website’s content lacked proper keyword targeting and structure, making it hard to compete locally or internationally.
The fragmented booking setup also caused syncing problems with platforms like Booking.com, leading to double bookings and outdated availability.
The hotel needed more than a design refresh. It required unified branding, stronger SEO, and technical improvements to support direct bookings and reduce dependence on external platforms.