

The challenge
Rocket Software approached me during product development and faced hurdles that threatened adoption and market entry. In a packed SaaS space, results alone don’t drive growth; users need a clear path from signup to value.
Onboarding created the most significant leak. Signups came in, yet only 7% installed the product within the first 30 minutes. Most users never reached the moment when the tool’s value became obvious, which triggered early churn.
Differentiation created another challenge. Rocket Software needed strong positioning, a clear customer journey, and steady nurturing after signup. A short runway made this tougher, with weak drip campaigns, funnel gaps, and untested pricing models slowing traction.
If onboarding leaks stayed open, retention stayed low, and acquisition stayed misaligned, the company risked fading out like many SaaS startups that never break through.